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Universal Banker

Overview
Responsible for conducting banking transactions and serving bank customers by establishing and updating retail services that meet the customer's needs, and offering appropriate resolutions. Assists with branch operational duties on a daily, weekly, monthly basis. Is a lead resource for less experienced staff. May fill in at various locations at direction of Regional Manager. Participates in community events and customer outreach as requested.
Responsibilities
Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
Informs customers of services offered by other business lines and connects customer to them when appropriate
Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs
Resolves customer complaints and overcomes concerns related to deposit account transactions
Assists customers with a variety of retail service needs including but not limited to:
Teller banking transactions
Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
Overdraft protection services
Check orders and updating address and contact information
Wires and other electronic transfers
Establishing personal online banking services and assisting with basic navigation questions
Processes complex transactions and communicates reasons for process to customers (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)
Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions
Locates and resolves offages for self and assists with other associates as needed
Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)
Actively participates in community events to demonstrate support for MWO culture
Provides support and acts as a backup for basic account opening and ownership updates
Performs other duties based on branch traffic and needs
Qualifications
High school diploma or general education degree (GED); and three to six months experience in a customer service role. Banking and Sales experience preferred but not required.
At MidWestOne Bank diversity is embraced and we are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, creed, Veteran status, disability, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.


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